The Penrith Valley Business Expo
Master Class Series by Debra Templar
Topic:  Customers

One of Australia ’s leading retailing experts, Debra Templar just hates bad customer service and stupid business practices.  So, she’s on a mission to change the world.

She doesn’t just want to improve how we do business for the customer’s sake but also so we, as business owners, sell more stuff, make a heap more money, and love our businesses to death.

Her technique is to challenge, tease, cajole – in fact force - us to look at how we do business by asking us to jump the counter and view our systems, our processes, our policies and our beliefs from our customers’ point of view. She then applies her considerable skills and experience to show us ways to be better at what we do (often better than we thought we could be).

She has worked with retailers in her role with the Australian Retailers Association, established direct sales networks for an international marketing company, and built her own business – Australian Retail Services – to be one of Australia’s best and most popular in retail training and consultancy.  She is the author of many How To books in marketing, customer service and retailing, and presents at conferences and exhibitions across Australia .

Debra Templar does not just get to the heart of the matter -  she presents from the heart.  She gives her audience ‘multiple light bulb moments’.  She offers her audience real life examples from every sort of business and both sides of the counter and what gives her the greatest high is when people in the audience say things like: Oh – now I get it!

You can get it too by attending any or all of her 4 special Master Classes at the Expo...here...and find out more about Debra’s Seminars and Presentations, Books, Training and Education Programs by emailing d.templar@retailservices.com.au

Master Class One: Wednesday May 14 12.30pm to 1.30pm

Third Camel...Fifth Jar, and other fascinating tales of customer service

Master Class Two:  Wednesday May 14 4.30pm to 5.30pm

How to get all 8 types of buyers to buy from you

Master Class Three:  Thursday May 15 11.30am to 12.30pm

Selling to men and to women

Master Class Four:  Thursday May 15 1.30pm to 2.30pm

Bumps, Up-sells, Cross-sells and Down-sells

Register here